We accept all major Credit and Debit Cards. All payments are encrypted through a secure server and a copy of the Card receipt sent with your order.
You will be notified by Email conformation that we have received your order and processed your payment and when your order is on its way to you. We will always Email you if we encounter any problems with your order.
We accept cheques, but they must be in UK Sterling as our bank is unable to process checks in Euros or Dollars etc. Please note that we have to allow for the check (unless Building Society Checks are used) to clear through our bank before going on to process your order.
You can send us good old fashioned Postal Orders. Please donít send cash, we donít mind but we are just thinking about you as itís just not safe.
You can pay by bankers transfer or through BACS call us for Bank Details +44 (0)117 931 5400.
Or you can visit us in person and buy our products from our shop in Bristol.
30 day accounts are available to our distributors in the UK.
If you are unsure about giving your Card Details through the internet and you wish to buy something from us, donít worry we understand just give us a call speak to one of our friendly staff who will take your order and treat it as a telephone order and despatched in the normal way.
135 Gloucester Road North, Filton, Bristol, England, BS34 7PY
Tel: 0117 931 5400 Fax: 0117 931 5200
Email: email@example.com, firstname.lastname@example.org
You are welcome to visit us if you are heading down to the West Country anytime, we are open:
9.30AM-6.00PM Mon to Fri
PCI / DSS (PCI Data Security Standard)
What is it and what does it mean for you the customer?
To date, criminals have stolen millions of customer card records, leaving the industry facing the increasing threat of data theft. Among the top forms of card fraud are card not present, counterfeit cards and lost/stolen card fraud, but the biggest category of card fraud is "first-party" fraud, which is committed either by a thief or a legitimate card-holder who intentionally decides not to pay off a credit card balance, the report showed. Losses are split between card issuers, merchants and acquirers but the majority impacts card issuers.
The card industry has a handful of choices to mitigate card fraud including: requiring additional information for card transactions such as address verification or token based authentication; devaluing magnetic stripe data through encryption or single-use card numbers; or by deploying higher-level card technology such as chip card technology.
The report concludes that end-to-end-encryption, which encrypts the card data from the point of capture to its final destination, is the most practical method for mitigating card fraud today.
Card payment companies joined forces to create the Payment Card Industry Data Security Standard (PCI DSS) with the aim of safeguarding sensitive card data.
As a business with Merchant Credit Card facilities, we are required under the PCI / DSS to comply if we store, process or transmit any card-holder data electronically or manually.
PCI / DSS features a group of principles and a set of requirements that aim to safeguard sensitive card data across the card payment industry:
Build and maintain a secure network
12 requirements that meet the standards.
1. Install and maintain a firewall configuration to protect card-holder data.
2. Don't use vendor-supplied defaults for system passwords and other security parameters, protect card-holder data.
3. Protect stored card-holder data.
4. Encrypt transmission of card-holder data across open, public networks, maintain a Vulnerability Management Program.
5. Use and regularly update anti-virus software.
6. Develop and maintain secure systems and applications, implement strong access control measures.
7. Restrict access to card-holder data by business need-to-know.
8. Assign a unique ID to each person with computer access.
9. Restrict physical access to card-holder data, regularly monitor and test networks.
10. Track and monitor all access to network resources and card-holder data.
11. Regularly test security systems and processes, maintain an information security policy.
12. Maintain a policy that addresses information security.
As a company we ensure that we do all we can to prevent internet fraud, not only for you the customer but also ourselves as a company as goods shipped out, and paid for with a stolen card is a net loss to us, we are unable to reclaim either the goods or the money used to pay for them.
As a customer you must realise that due to PCI / DSS compliance we are unable to deliver goods to an address other than the address at which the Credit Card used is registered at.
Customers ordering from the US;
The address given with your order must the same address that the Credit Card you have used is registered at, this enables us to to Data Match the Details.
You will be unable to register a Credit Card at a PO Box address, so do not give us a PO Box address as we will be unable to Data Match the Credit Card.
These are security measures designed to protect both you the customer and us the retailer, unless by prior agreement, we are unable to ship your order to any address other that the one we have used to Data Match your Credit Card.
When placing your order please pay attention to the address details you have entered, we will not be held responsible for orders leaving the UK, that are shipped to the wrong address simply because you could not be bothered to check your address details are correct.